Dave Snowden:Finding New Solutions to Wicked Problems #KMWorld | Above and Beyond KM http://johntropea.tumblr.com/post/35242756911/wicked-problems-are-intractable-problemsThe Enterprise Social Software Measurement Pyramid « Ripple Effect Group http://johntropea.tumblr.com/post/35245474643/measuring-the-value-of-enterprise-social-software-is-by
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