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Cannot use DS Remote Control to control Windows 7 64Bit machines.

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I need a solution

Been starting to deploy Windows 7 64Bit Enterprise on some of the computers here at my company.

I have been installing the DAgent on each machine and if a user is logged in, I can take control of that machine.

The problem is, if no user is logged in or if I have to log off the user that I am controlling so I can log in with admin rights, I lose the console to the machine.

Remote Desktop works but I cannot use Remote Desktop to see what the user doing.

If no user is logged into a WIndows 7 machine, I can see the machine in my Deployment Console but when I try to take control the window always says "Not Connected"

Using 6.9 SP4.

Any help would be appreciated.

Thank you.


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